Our Technology Support Services support team can answer questions about APS-supported software, hardware, networking, telephones, and applications.

Provide the following information when contacting the Service Desk:

1. Your name and/or your student(s) name.

2. A working contact number and/or email address.

3. Associated department/school location and grade.

4. A brief description of the issue(s) you're experiencing.

Additional helpful information:

• Type of device (ex. Chromebook, iPad, laptop, etc.)

• Model number, device tag, or S/N number (located on the bottom of the device)

Scope of Services

• Technical Support. Provide timely and efficient resolution to hardware, software, and network issues for schools and district office locations.

• Device Management. Deploy, maintain, and secure various technology devices, including computers (Chromebooks, laptops, and desktops), phones, tablets, and interactive display boards.

• Audio / Visual Support. Meet the needs for district-wide audio/visual services, including speaker systems, wireless microphones, and video live-streaming for conferences and events.

• Network Infrastructure. Manage and maintain the district's network infrastructure, ensuring reliable and secure internet access.

• Data Security. Implement and enforce data security protocols to protect student and staff information.

• Professional Development. Offer training and support to educators and staff on integrating technology into their teaching and learning practices.

• Project Management. Implement and manage technology-related projects, such as software rollouts, infrastructure development, and upgrades.

• Policy Compliance. Assure adherence to all district and state technology policies and regulations.